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To help make your ordering process as easy as possible, we've created
a list of frequently asked questions below. If you need further information,
please feel free to contact us by email, or call us toll-free at 1-800-356-8141.
- How do I place an order?
- How can I pay for my order?
- How are late fees assessed?
- How long does it take for my order to arrive?
- Who can I contact to help me with my order?
- Where can I find my mailcode?
- What if I'm not satisfied with my order?
- Legal notices
1. How do I place an order?
For your convenience, you can choose any of these easy ways to order:
- Online: Enter the product in your shopping cart.
- Phone: 1-800-356-8141, Monday-Friday 8:00 a.m. to 7:00
p.m. ET
- Fax: 1-800-356-2356, 24 hours a day, every day
- Mail: Complete the order form enclosed in your Sycom catalog
and return it to:
Sycom® Products & Services
301 Grove Road
Thorofare, NJ 08086
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2. How can I pay for my order?
You can choose from a variety of payment options to suit your practice
needs:
- Credit Card: We gladly accept Visa®, MasterCard® and
American Express®. Charges will include shipping and handling.
- Open Billing: If you have an open Sycom® account, we will bill
you once the order has been shipped. You can also call us to open a
new account pending a credit review. Payment is due 10 days after your
order is shipped. Charges will include shipping and processing.
- Prepayment: Available on all mail orders. Send full payment
by check or money order made payable to Sycom. (Shipping and processing will
be billed separately.)
Sorry, no COD orders.
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3. How are late fees assessed?
Payment terms are net 30 days. A $25 late fee will be assessed to
each unpaid invoice, subject to applicable law.
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4. How long does it take for my
order to arrive?
You'll get what you need fast! All in stock non-personalized items are
shipped within 24 hours of receiving your order. Most personalized products
are shipped in 2-3 working days. Please allow time for ground delivery.
Delivery times for products shipped directly from the manufacturer will appear
on the product page.
Need it faster? At your request, we'll ship any Sycom® product by express delivery.
Please allow time to process your order. Shipping and processing charges will be added to
your invoice. Please call 1-800-356-8141 for details.
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5. Who
can I contact to help me with my order?
Our knowledgeable Sales Representatives are specialists in healthcare practice
management who know our merchandise and how it can work for you.
E-mail us or call 1-800-356-8141.
We're here to make your Sycom experience the best it can be!
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6. Where can I find my mailcode?
Your personal customer mailcode is located in the box on the back of
your catalog or brochure. If you don't have a Sycom catalog or brochure,
please use mailcode 90225.
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7. What if I'm not satisfied
with my order?
We'll do whatever it takes to make it right! All our products are backed
by our 100% SATISFACTION GUARANTEE! If you are dissatisfied with your
order for any reason, we'll give you a full credit, replacement or refund,
including any shipping charges (excluding software). Just call our Customer
Service Hotline at 1-800-356-0015.
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8. Legal Notices
© 2006 Deluxe Enterprise Operations, Inc. All rights reserved.
All trademarks referenced herein are the property of their
respective owners. Promotional items and offers are subject to
change without notice. All products are offered subject to
availability, and prices are subject to change without notice.
Special offers are based on minimum requirements being met.
Deluxe Enterprise Operations, Inc. will not be responsible for typographical or
printing errors contained in this web-site.
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